Assess and prepare the substrate
Start by inspecting the wall for loose material, contamination, movement, excessive moisture and uneven surfaces. Existing coatings or finishes must provide a suitable base for the specified bonding system. Any underlying dampness or defects should be resolved before covering the wall.
Remove loose finishes and prepare the surface according to the adhesive manufacturer's requirements. Some substrates may need priming or other treatment. Existing tiles can sometimes be retained, but only when their condition and compatibility have been properly assessed.